Guest Services Associate

Classification: Full-time or part-time; Weekends Required; Occasional Nights Required
Reports to: Guest Services Manager
Wages: $12/hour
Expected hours: 16-24 hours/week

OPEN INTERVIEWS TBD
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This position will be expected to work 16-24 hours per week , which will include weekdays and weekends and occasional evening hours. Must be available May through October.

Guest Services associates provide courteous service and accurate information to visitors daily. They will answer guest questions and handle issues effectively, promptly, and consistently. As a team member, you will be required to complete daily cleaning assignments to ensure visitors have a positive image of the Zoo. You will also have a variety of responsibilities based on visitor attendance and special events. Our goal is to ensure visitors have an engaging, meaningful, and memorable experience at the Zoo.

Minimum Employee Requirements:
- Must be capable of working without close supervision to a consistently high standard and have a strong commitment to safety and excellent customer service
- A valid VA driver’s license is required
- Knowledge of standard business practices and proper phone etiquette preferred
- Ability to operate a cash register and other standard office equipment
- Ability to communicate effectively with employees and guests, both orally and in writing
- Must be available evenings, weekends, and holidays
- Ability to be on your feet for long periods of the workday
- Ability to work out of doors during inclement weather
- Positions available in concessions, gift shop, and train
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Benefits:
- Employee discount
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Schedule:
- 8-hour shift
- Day shift
- Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person